Backup of Exchange 2010 database level and document level with Ahsay

Installation of the Ashay Client:

Download the Ahsay Client:
http://eval.ahsay.com/obs/download/obm-win.exe

After the installation please apply the latest hotfix.
http://download.ahsay.com/support/hot-fixes/55/obm-win-hotfix.zip

Put the content of the hotfix into the folder: c:\program files\ahsayobm\

Disable Continous Backup services

Database level:
To backup the database level, just select Exchange Database Level, and choise Exchange 2010

Document level:
First install Microsoft Exchange Server MAPI Client and Collaboration Data Objects, download it from here: http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=1004
When you want to create a document level backup of Exchange 2007 or 2010 in ahsay you first need to run ahsay in 32bit java environment.
Please run c:\Program Files\AhsayOBM\bin\RunOBC32.bat
This will startup the Ahsay client in 32bit java environment. Then create a new backup job and set type to: MS Exchange Mail Level Backup, and give it a name.
If you get this: “DOMAIN\Administrator” might have insufficient permissions to the mailbox, please follow this steps.
a. Please first check that the Online Backup Scheduler is running under an acount that have access to the Exchange Mailbox, the “Local System” account does not have access to this, change it for to an account that have access, i use administrator.
1. Open [Control Panel] -> [Administrative Tools] -> [Services] -> [Online Backup Scheduler] -> [Log on]
2. Select the [This Account] option
3. Enter the Login Credentials
4. Restart the [Online Backup Scheduler] service
b. Please check that the account your have use is mail enabled. (Has an mailbox enable, and is not hidden from the default address book).
c. If the suggestions above cannot resolve the issue, please also verify if the MAPI profile used by OBM is configured properly. You could do so by following the instructions below:
1. Download the MAPI editor (MfcMapi.exe)
2. Open the MAPI editor
3. Select [Profile], and then [Show Profile]
4. Right click on the [Online Backup Manager] profile
5. Select [Open Profile]
6. Right click on the [Microsoft Exchange Server] entry and then select [Configure Service]
7. Enter the correct information, and then [Apply]
8. Once done, please restart the OBM client

Now select witch mailbox and public folders you want to backup with document level backup, and click next
Select the scheduled you want to run, and click next
Select the encrypting and click ok, now the backup is setup, and you can close this window, remember to click Save settings.

If you ran into any problems, look here:
If you get this: “DOMAIN\Administrator” might have insufficient permissions to the mailbox, please follow this steps.

a. Please first check that the Online Backup Scheduler is running under an acount that have access to the Exchange Mailbox, the “Local System” account does not have access to this, change it for to an account that have access, i use administrator.

Open [Control Panel] -> [Administrative Tools] -> [Services] -> [Online Backup Scheduler] -> [Log on]
Select the [This Account] option
Enter the Login Credentials
Restart the [Online Backup Scheduler] service

b. Please check that the account your have use is mail enabled. (Has an mailbox enable, and is not hidden from the default address book).
c. If the suggestions above cannot resolve the issue, please also verify if the MAPI profile used by OBM is configured properly. You could do so by following the instructions below:
1. Download the MAPI editor (MfcMapi.exe)
2. Open the MAPI editor
3. Select [Profile], and then [Show Profile]
4. Right click on the [Online Backup Manager] profile
5. Select [Open Profile]
6. Right click on the [Microsoft Exchange Server] entry and then select [Configure Service]
7. Enter the correct information, and then [Apply]
8. Once done, please restart the OBM client

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4 Responses

  1. Scott says:

    Hey Kenneth,

    Thanks for the run down; I am currently having issues with this myself!

    Did you have any trouble with the user account having access to other mailboxes? I’ve followed your notes and it seems that the OBM backup agent only shows the current users mailbox (despite explicitly given it full access rights to all other mailboxes).

    If you’ve seen this issue/come across it, your comment would be appreciated.

    Cheers.

  2. admin says:

    No i have never have that error.
    If it working with the administrator account?

  3. admin says:

    Scott, if you are using 5.5 please upgrade to version 5.5.8.2 this could be the problems

  1. October 18, 2011

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